Satisfying Internal Customers First!
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too. See More
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(2 reviews)
Quick ViewThis book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too. See More
(4 reviews)
Quick ViewBase your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy... See More