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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

• Reduce service costs by 30 to 60 percent

• Improve service delivery time by 50 percent

• Expand capacity by 20 percent without adding staff

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Price Summary

  • We started tracking this book on November 17, 2014.
  • This book was £13.52 when we started tracking it.
  • The price of this book has changed 113 times in the past 3,442 days.
  • The current price of this book is £16.99 last checked 4 hours ago.
  • This book is at its lowest price in the past six months.
  • This lowest price this book has been offered at in the past year is £16.14.
  • The lowest price to date was £1.61 last reached on June 1, 2016.
  • This book has been £1.61 one time since we started tracking it.
  • The highest price to date was £28.12 last reached on March 9, 2023.
  • This book has been £28.12 one time since we started tracking it.

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Additional Info

  • Text-to-Speech: Enabled
  • Lending: Disabled
  • Print Length: 402 Pages
  • File Size: 5,168 KB

We last verified the price of this book about 4 hours ago. At that time, the price was £16.99. This price is subject to change. The price displayed on the Amazon.co.uk website at the time of purchase is the price you will pay for this book. Please confirm the price before making any purchases.