Understanding... keeping the human factor alive in the digital age provides the answers and the ideas to release the potential of people. It is the next step for progressive companies who want to fully engage all of their people so that they deliver a customer experience that matches their brand. Thousands of people across the world have used the ideas and thoughts within this book to stimulate themselves to improve their business and their personal contribution.

"I really found the Understanding & Learning process inspirational. We are in an age where it is the norm for customer expectations and behaviours to continually change, primarily driven by digital and social improvements. Such transformational change requires a different way of thinking and management style and for me, that's where Understanding & Learning became so important when managing teams.

It worked so well that other teams who did not use the process became confused as to how we could work so quickly and implement so much at once. For me it is a management process that is fit for the digital age, ensuring teams are customer-centric and I strongly believe that it is a way of working required to remain competitive. It will definitely stick with me in my future roles."

"The beauty of Understanding and Learning is its simplicity. The principles can be applied quickly and can be understood by everybody in your business very easily.

After a brief spell in an Understanding and Learning team, I wanted to join the team permanently. The passion, clarity of direction and collaborative environment created by Understanding & Learning meant that I couldn't imagine working in any other way. "

"I promise that when you read this book, you will not put it down. It is well written, and designed in an easily readable format. The ideas have 'shown me the light' and changed the way I approach managing teams forever."

"Understanding and Learning is more than a way of thinking, for me it is the key to delivering change and to improving our customer experience. I have found it instrumental in challenging myself and my colleagues in a positive way which motivates and encourages everyone to want to improve. The very nature of U&L is based on common sense and I often found myself smiling at the simplicity of the message but more so at the benefits it helped me to deliver."

"If you want to create an atmosphere where your teams feel valued and contribute their ideas every day, resulting in your customers also feeling valued, listened to and genuinely individually considered, this book provides you with the steps to reach it. It really works, and our teams have never looked back, well, maybe only to remind themselves just how very different it was before we started."

"Motivating people and creating teams with passion, energy and drive in a positive environment full of happy people is what I remember most about Understanding & Learning. They created an atmosphere that was totally unique; a place you never wanted to leave and never wanted the times to end. I would recommend the methods to anyone."

"'Understanding and Learning' makes the transition from just another management book to a real practical team based engagement model. I have had the privilege to see a team transformed applying the principles of this book. The energy and enthusiasm created by the team based environment is infectious allowing the natural human spirit achieve greatness. Give it a go!"

"I learned best practice change management at Sainsbury and then Tesco with Philip Clarke driving best ever service and cost to serve. I now use the techniques in this book because they are even more collaborative and productive. They focus on team achievement and contribution not just task and planning. Try it and you'll love it."

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• Publication Date: April 8, 2012
• Text-to-Speech: Disabled
• Lending: Disabled
• Print Length: 304 Pages
• File Size: 671 KB