Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

• We started tracking this book on August 11, 2020.
• This book was £11.95 when we started tracking it.
• The price of this book has changed 17 times in the past 2,040 days.
• The current price of this book is £11.99 last checked 6 hours ago.
• This book is at its lowest price in the past year.
• The lowest price to date was £10.39 last reached on August 28, 2020.
• This book has been £10.39 one time since we started tracking it.
• The highest price to date was £12.99 last reached on September 21, 2023.
• This book has been £12.99 one time since we started tracking it.

• Business & InvestingMarketing & Sales
• Business & InvestingBusiness Development & Entrepreneurship

• Publication Date: May 15, 2020
• Text-to-Speech: Disabled
• Lending: Disabled
• Print Length: 257 Pages
• File Size: 35 KB