The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

• We started tracking this book on October 10, 2020.
• This book was £4.99 when we started tracking it.
• The price of this book has changed 17 times in the past 1,702 days.
• The current price of this book is £0.99 last checked one hour ago.
• The lowest price to date was £0.99 last reached on June 1, 2025.
• This book has been £0.99 6 times since we started tracking it.
• The highest price to date was £5.99 last reached on August 12, 2023.
• This book has been £5.99 one time since we started tracking it.
• This book is currently at its lowest price since we started tracking it.

• Business & InvestingCareers
• Self-Help & CounsellingCommunication & Social Skills

• Publication Date: January 28, 2021
• Text-to-Speech: Disabled
• Lending: Disabled
• Print Length: 302 Pages
• File Size: 52 KB